Visitor FAQ

Event Registration

Is my entrance to the event free of charge?

Attendance is FREE when pre-registering online prior to the show. Pre-registration for this year's event is now open. Register now for free by clicking here!

How do I register for the event?

Are you interested in attending Hi Europe & Ni 2018 in Frankfurt? Register now for free by clicking here!


Are there age restrictions for children visiting the event?

Yes. Children under 18 are not allowed on the show floor.


Will there be a cloakroom facility at the show?

Yes. Cloakroom facility is available for coats and luggage.

Is there wireless internet available at the exhibition?

There is WiFi available at the exhibition. Details and passwords will be available when you visit the event.

Are there catering facilities at the venue?

Yes. There are several catering facilities in the Messe Frankfurt.

Online Services

Is there an overview of all exhibitors of the event?

Please go to the exhibitor list to see who is participating at Hi Europe

Is there an online floorplan available for the event?

Please contact our client services team for the latest technical floorplan

Do you have an overview of what is happening before & during the show?

Check out our Show Highlights page to see what's on during the event.


Who do I contact for Shell Scheme inquiries?

For Shell Scheme related inquiries please contact:

Global Experience Specialists (GES) Ltd
Tel.: +44 (0) 2476 380 181
Fax: +44 (0) 2476 380 221
Email: [email protected]

Is there storage onsite?

Any storage should be either within the stand or booked through DB Schenker on +44 (0) 1268 632213

Travel & Stay

Where can I find information about visa application?

Please find information about travel & stay, including everything you need to know for your Visa application on the Travel & Stay page.

What are the exhibition's opening hours?

Exhibition Opening Hours:

Tuesday 27 November 
10:00 - 18:00

Wednesday 28 November 
10:00 - 18:00

Thursday 29 November 
10:00 - 16:30

Is there an easy way to navigate to the venue?

Find directions to the venue on the Travel & Stay page

How do I reserve a hotel for the exhibition?

Please find information about travel & stay, including our official travel & accomodation agency on the Travel & Stay page.

Can you help me to book accommodation?

UBM EMEA has appointed b network as the official accommodation agency for Hi Europe. b network has secured a range of great accommodation solutions at every price point and is ready to assist with accommodation bookings.

Don't hesitate to send your accommodation requirements in an e-mail to b-network who will put together a tailor-made solution for you or your team. Alternatively, you can visit their dedicated and secured online booking centre.

Book your hotel now

Contact B-Network
Nuria Martín
T: + 34 93 550 03 63
Email: [email protected]

Can you help me arrange my VISA?

Please send your request to [email protected]