Exhibitor FAQ


Where/How can I order my exhibitor badges?

Exhibitor and Contractor Badges can be ordered via the exhibitor manual.

I would like to order some items for my stand to use during the show. How can I arrange this?

You are welcome to order additional items for you stand via the exhibitor manual, in section 5 “General Forms”.

I need to arrange my acommodation. Can you support me?

B network is the official Travel & Accommodation partner for Hi Europe. Please find more information here.


Who do I contact for Shell Scheme inquiries?

For Shell Scheme related inquiries please contact:

Global Experience Specialists (GES) Ltd
Tel.: +44 (0) 2476 380 181
Fax: +44 (0) 2476 380 221
Email: UBMEvents@ges.com

Who can I contact for operational questions?

For all your operational queries please contact FIclientservices@ubm.com 

Where can I find the technical floor plans?

For Hi Europe technical floorplans please contact our Customer Service team.

What are the build-up and break-down times?


Friday 25 November

0800 – 2200 - Space Only

Saturday 26 November

0800 – 2200 - Space Only

Sunday 27 November

0800 – 2200 - Space Only

Monday 28 November

0800 – 1700 - Space Only & Shell Schemes


Thursday 1 December

1730 – 2200 - Space Only & Shell Scheme

Friday 2 December

0800 – 1700 - Space Only

Power will be supplied one hour before the show and will terminate 1 hour after the show closes.

Is there storage onsite?

Any storage should be either within the stand or booked through DB Schenker on +44 (0) 1268 632213

Is there an online manual available for exhibitors?

The manual is now available, please click here

I need to arrange freight for the exhibition, who is the recommended freight company?

Please refer to the section “Freight Forwarding, Lifting and Storage” in the manual to be found under “General Information”.

I am building my own stand. When do I submit my drawings and to whom?

It is a requirement of taking a Space Only stand that you submit your stand plans for approval before 14th October if you are intending to build a single-storey stand. 

Plans must be submitted no later than October 28th 2016. 

AbraxysGlobal Limited
Tel.: +44 208 747 2045
Fax: +44 208 747 2046
Email: hie@abraxysglobal.com 

Travel & Stay

What are the exhibition's opening hours?

Exhibition Opening Hours:

Tuesday 29 November 
10:00 - 18:00

Wednesday 30 November 
10:00 - 18:00

Thursday 1 December 
10:00 - 16:30

Can HIE16 help me to book accommodation?

UBM EMEA has appointed b network as the official accommodation agency for HIE16. b network has secured a range of great accommodation solutions at every price point and is ready to assist with accommodation bookings.

Don't hesitate to send your accommodation requirements in an e-mail to b-network who will put together a tailor-made solution for you or your team. Alternatively, you can visit their dedicated and secured online booking centre.

Book your hotel now

Contact B-Network
Nuria Martín
T: + 34 93 550 03 63
Email: hiehotels@b-network.com
Web: http://www.hiehotels.b-network.com

Can HIE16 help me arrange my VISA?

Please send your request to visa.Im@ubm.com