Exhibitor FAQ


Where/How can I order my exhibitor badges?

Exhibitor and Contractor Badges can be ordered via the exhibitor manual.

I would like to order some items for my stand to use during the show. How can I arrange this?

You are welcome to order additional items for you stand via the exhibitor manual, in section 5 “General Forms”.

I need to arrange my acommodation. Can you support me?

B network is the official Travel & Accommodation partner for Hi Europe. Please find more information here.


Who do I contact for Shell Scheme inquiries?

For Shell Scheme related inquiries please contact:

Global Experience Specialists (GES) Ltd
Tel.: +44 (0) 2476 380 181
Fax: +44 (0) 2476 380 221
Email: [email protected]

Who can I contact for operational questions?

For all your operational queries please contact [email protected] 

Which stand options are available in 2018?

Have a look at the entire stand options overview here

Where can I find the technical floor plans?

For Hi Europe technical floorplans please contact our Customer Service team.

Is there storage onsite?

Any storage should be either within the stand or booked through DB Schenker on +44 (0) 1268 632213

Is there an online manual available for exhibitors?

We will inform you once the exhibitor kit is available.

I need to arrange freight for the exhibition, who is the recommended freight company?

Please refer to the section “Freight Forwarding, Lifting and Storage” in the manual to be found under “General Information”.

I am building my own stand. When do I submit my drawings and to whom?

It is a requirement of taking a Space Only stand that you submit your stand plans for approval before 19th October if you are intending to build a single-storey stand. 


Drawings of your stand in either .pdf or .dwg format must be submitted by: 
Non-complex/ Single storey stands: 19th October 2018
Complex/ Double-storey stands: 19th October 2018 

AbraxysGlobal Limited
Tel.: +44 208 747 2045
Fax: +44 208 747 2046
Email: [email protected] 

Travel & Stay

What are the exhibition's opening hours?

Exhibition Opening Hours:

Tuesday 27 November 
10:00 - 18:00

Wednesday 28 November 
10:00 - 18:00

Thursday 29 November 
10:00 - 16:30

Can you help me to book accommodation?

UBM EMEA has appointed b network as the official accommodation agency for Hi Europe. b network has secured a range of great accommodation solutions at every price point and is ready to assist with accommodation bookings.

Don't hesitate to send your accommodation requirements in an e-mail to b-network who will put together a tailor-made solution for you or your team. Alternatively, you can visit their dedicated and secured online booking centre.

Book your hotel now

Contact B-Network
Nuria Martín
T: + 34 93 550 03 63
Email: [email protected]
Web: http://www.hiehotels.b-network.com

Can you help me arrange my VISA?

Please send your request to [email protected]. For more detailed information please have a look at our when & where page.