Exhibitor FAQ


Where/How can I order my contractor passes?

In your exhibitor manual in the “order form section”

Where can I order floral, catering, electricity or other items for my stand?

You can order such services via your exhibitor manual

Where can I order Exhibitor Stand Staff Badges?

In your exhibitor manual in the “order form section"

Do you have private meeting rooms that we can book?

Meeting rooms are available. Please contact [email protected]


Who do I contact for Shell Scheme inquiries?

Global Experience Specialists (GES) Ltd
Tel.: +44 (0) 2476 380 181
Fax: +44 (0) 2476 380 221
Email: [email protected]

Who can I contact for operational questions?

Please contact [email protected]

Where do I access Exhibitor Manual

You can access your manual here

If you don’t have your login details please contact [email protected]

Where can I find the technical floor plans?
What are the maximum and minimum building heights?
  • Minimum 2.5m
  • Maximum 5m
What are the build up and break down times?


Friday 24 November  08.00 hrs - 22.00 hrs  Space only*

Saturday 25 November  08.00 hrs - 22.00 hrs  Space only*

Sunday 26 November  08.00 hrs - 22.00 hrs  Space only*

Monday 27 November  08.00 hrs - 17.00 hrs  Space only & Shell schemes*

*Everybody arriving at the show during these days must wear high vis vest. You can bring your own or buy it onsite for € 5.00 at the UBM Service Desk. 

  • On the last build-up day at 17.00 hrs all stands must be completed to enable a technical inspection to be carried out, and all excess products & packaging materials must be removed from the gangways to allow the laying of the carpet. Failure to do so will result in the removal of the relevant exhibits.
  • Our official contractors cease work at 17.00 hrs on Monday the 27th of November - it is therefore essential that all exhibitors arrive on-site before this time to inspect their stands and to ensure that all orders have been actioned.


Thursday 30th November  17.30 hrs - 22:00 hrs  Space only & shell schemes*

Friday 1 December  08:00 hrs - 22:00 hrs  Space only*

Saturday 2 December  08:00 hrs - 12:00 hrs  Space only*

*Everybody arriving at the show during these days must wear high vis vest. You can bring your own or buy it onsite for € 5.00 at the UBM Service Desk. 

  • No exhibits are to be removed before the exhibition closes on Thursday afternoon (16.30 hrs).
  • For reasons of security, all exhibitors are advised to remove all portable and valuable items on Thursday afternoon when the show closes and not to leave their stand unattended until all items are cleared.
  • Entry to the halls outside these hours will only be permitted after confirmation via the Organisers Office.
  • No exhibits or equipment may be removed from the hall during opening hours without written authorisation from the Organisers.
  • Although security staff will be on duty, the Organisers cannot accept responsibility for any loss or damages befalling an exhibitor from any cause whatsoever. All goods are left at the exhibition at the exhibitor's own risk.
I need to arrange some freight for the show, who is the recommended freight company?

DB Schenker
Rebecca Grunbaum
Tel: +44 (0) 12686 32219
Mob: +44 (0) 7801 462150
E-mail: [email protected]

I am building my own stand, when do I need to submit my drawings and to whom?

Drawings of your stand in either .pdf or .dwg format must be submitted by:

Non-complex/ Single storey stands:  28th October 2017
Complex/ Double-storey stands:  14th October 2017


Who do we submit them to?

Please submit your stand plan to: [email protected] 
Please submit all documentation in .pdf or .dwg format. Should you have difficulty with this, please make contact as soon as is practical to discuss alternatives.

By Post: 
Please note that we strongly encourage you to submit all documentation digitally as above, as postal delays may mean that deadlines are missed. Plans submitted electronically will be processed more swiftly and in addition, AbraxysGlobal Limited and UBM EMEA are committed to sustainable practices wherever practical. With this in mind, we aim to avoid and discourage printing of documents unless absolutely necessary. For postal submissions, please use:

AbraxysGlobal Limited
Barley Mow Centre
Barley Mow Passage
W4 4PH
United Kingdom
Tel.: +44 (0) 208 747 2045
Fax: +44 (0) 208 747 2046

IMPORTANT: Please make sure you have received your stand approval from AbraxysGlobal Limited before the 3rd November 2017 in the case of single-storey stands.

Does Fi Europe have a recommended stand builder?

GES Design & Build
Tel.: +31 (0)20 760 39 97
E-mail: [email protected]


How can I promote my stand for free pre-show?
How can I promote my company onsite?

There are several options for you to promote your company onsite.

please make sure you are logged in on your Fi Europe Exhibitor Manual account before clicking the links below.

How can I invite my clients to the show?

Download your email template here

Travel & Stay

Which entrance should I use?
  • Torhaus (S-Bahn)
  • Galleria/Hall 9 (Taxi)
  • Portalhaus (Cars/Coaches) Shuttle service from Visitor Parking Rebstock to Portalhaus Entrance
I need to arrange my acommodation. Can you support me?

UBM EMEA has appointed B-Network as the official accommodation agency for Fi Europe & Ni 2017.

B-Network has secured a range of great accommodation solutions at every price point and is ready to assist with accommodation bookings at more than 60 properties from apartments to 5*luxury hotels in the Frankfurt area.

Click here to book your accommodation

Don't hesitate to send your accommodation requirements in an e-mail to b-network who will put together a tailor-made solution for you or your team. Alternatively, you can visit their dedicated and secured online booking centre. 

Due to the high demand for hotel accommodation for this event we are advising exhibitors and visitors to make their booking early.
For more information regarding accommodation, transport or dining options please contact: 
Ms Nuria Martín -  [email protected]

How can I get to Messe Frankfurt?

By car: 
Getting to Messe Frankfurt is possible by taking the motorway or directly through the city of Frankfurt. Please follow the overhead signs leading to ‚Messe Frankfurt‘. The signs will guide you to the fairgrounds on the shortest route. 

The "Rebstock" multi-storey car park offers sufficient parking during large trade fairs. A free shuttle service is available to take you to the exhibition grounds. More information is available on the corresponding fair homepage.

By public transportation (U-bahn/S-bahn): 
The underground station below the Central Station provides fast direct access to the exhibition grounds with the S-Bahn suburban trains and U-Bahn underground trains. 

From Frankfurt Central Station you can get to the exhibition grounds... 
... with the U-Bahn underground line 4 (in the direction of Bockenheimer Warte) one stop to "Festhalle/Messe" and from there to the City Entrance. 
... with the S-Bahn suburban train S3 (in the direction of Bad Soden), S4 (in the direction of Kronberg), S5 (in the direction of Bad Homburg/Friedrichsdorf) or S6 (in the direction of Friedberg/Groß Karben) to the second stop, the S-Bahn station "Messe", then go to the "Torhaus" entrance. 
... with tram lines 16 and 17. You can reach the tram stop by going out the main exit of Frankfurt Central Station and crossing the station forecourt. The destination, "Festhalle/Messe" (City Entrance) is the third stop. 
... on foot in ten minutes along Düsseldorfer Strasse via Platz der Republik and Friedrich-Ebert-Anlage. The pyramidal top of the Messeturm tower makes it easy to find your way. The City Entrance through which you will be entering the exhibition grounds is just a few steps away. 

By taxi: 
All taxis in Frankfurt are instructed to drop you off at the Galleria entrance level 1. 

Can you help me arrange my VISA?

We can help you with a Visa invitation letter. Please click here to visit the Travel information page