Exhibitor FAQ


In your exhibitor manual in the “order form section”. 

Please note that access for contractors is allowed during build-up and break-down only. Please inform your contractor about our Health & Safety regulations (including wearing of high visibility vests and safety shoes).

You can order all services via your exhibitor manual in the order form section.

In your exhibitor manual in the order form section. 

Exhibitor badges are available in limited amount and dependant on your stand size. Additional stand staff can be registered for exhibiting visitor badges.

Exhibitors can access the show floor with their exhibitor badges at 8am on all days incl. build-up, show days and break-down. 

Exhibiting visitor badges only have access during the show days from 8am.

The rebooking for the 2020 as well as 2021 edition will start in September. The exhibitors are contacted from our sales colleagues based on a priority point system. Please find full details on this process here.

You can already discuss stand opportunities for our 2021 event with your account manager

Secure your preferred stand at Fi Europe co-located with Hi Europe as early as possible by collecting Priority Allocation Points. The Fi Global Priority Allocation Points system determines how early in the rebooking process you’ll be contacted to select your stand for the show. Learn more about how you can benefit at our next show!

Ingredients Network is the leading product and supplier search engine in the global food ingredients industry. Since 2015, the platform has established itself as the industry's most trusted online marketplace where F&B buyers and suppliers meet to do business together. Ingredients Network is part of the larger Food ingredients Global portfolio, with 12 international events connecting buyers and sellers across the world. Go to Ingredients Network

At Fi Europe, we are constantly monitoring the situation, and following government guidelines and recommendations. The safety of our customers and staff remains our top priority. At the current moment, we don’t expect any changes to the event dates – Fi Europe co-located with Hi Europe will go ahead as scheduled from 1 - 3 December at the Messe Frankfurt Exhibition GmbH, Frankfurt. We will of course continue to track the situation and implement any instructions from the local authorities and WHO. We will keep you informed should anything change. In the meanwhile, stay safe, stay healthy! For more information click here .

Yes. You can reserve your meeting room here.

In order to arrange meetings with attendees relevant for you at your booth or our dedicated meeting area onsite, please use the Business Matchmaking tool.

Operational / Logistics

Full details on your Shell Scheme package can be found in your exhibitor manual in "Shell Scheme" section.

If you have questions about your stand package booked please refer to our Customer Service Team: [email protected].

Please contact our Customer Service Team:

Email: [email protected]
Hotline: +31 (0)20 708 1637
Monday - Friday 09:00-17:00 (CET)

You can access your exhibitor manual here.

If you don’t have your login details please contact [email protected].

Food ingredients Europe co-located with Health ingredients Europe 2020 - Technical Floor plan : Click here.

You can find all floorplans also updated in the exhibitor manual.


Friday 27 November 08.00 hrs - 22.00 hrs Space only
Saturday 28 November 08.00 hrs - 22.00 hrs Space only
Sunday 29 November 08.00 hrs - 22.00 hrs Space only
Monday 30 November 08.00 hrs - 17.00 hrs Space only & Shell schemes

On the last build-up day at 17.00 hrs all stands must be completed to enable a technical inspection to be carried out, and all excess products & packaging materials must be removed from the gangways to allow the laying of the carpet. Failure to do so will result in the removal of the relevant exhibits.

Our official contractors cease work at 18.00hrs on Monday 30 November – it is therefore essential that all exhibitors arrive on-site before this time to inspect their stands and to ensure that all orders have been actioned.


Tuesday 1 December 10.00 hrs - 18.00 hrs
Wednesday 2 December 10.00 hrs - 18.00 hrs
Thursday 3 December 10.00 hrs - 16.30 hrs

Exhibitors can access the show floor with their exhibitor badges at 8am on all days incl. build-up, show days and break-down. Exhibiting visitor badges only have access during the show days from 8am.

Stand maintenance works must be carried out in the morning between 8.00 - 10.00 hours, or after show hours, by prior arrangement with the Organiser.

Stand power will be switch off at 19.00 on Tuesday 1st December and Wednesday 2nd December and at 17.30hrs on Thursday the 3rd December unless you have ordered 24hrs supply. No electrical fittings are to be removed before 17.00hrs on 29 November.


Friday 4 December 08.00 hrs - 22:00 hrs Space only & shell schemes*
Saturday 5 December 08:00 hrs - 12:00 hrs Space only

*No exhibits are to be removed before the exhibition closes on Thursday afternoon (16.30 hrs).

For reasons of security, all exhibitors are advised to remove all portable and valuable items on Thursday afternoon when the show closes and not to leave their stand unattended until all items are cleared.

Entry to the halls outside these hours will only be permitted after confirmation via the Organisers Office.

No exhibits or equipment may be removed from the hall during opening hours without written authorisation from the Organisers.

Although security staff will be on duty, the Organisers cannot accept responsibility for any loss or damages befalling an exhibitor from any cause whatsoever. All goods are left at the exhibition at the exhibitor's own risk.

PLEASE NOTE: Exhibitors and Contractors must wear a safety vest during build up and breakdown. You can buy one onsite for 5 Euros or bring your own.


Drawings of your stand in either .pdf or .dwg format must be submitted by:

Non-complex/ Single storey stands: 09th October 2020
Complex/ Double-storey stands: 09th October 2020

Who do we submit them to?

Depending on the event you are attending, please submit your stand plan to:

[email protected]

Please submit all documentation in .pdf or .dwg format. Should you have difficulty with this, please make contact as soon as is practical to discuss alternatives.

By Post:
Please note that we strongly encourage you to submit all documentation digitally as above, as postal delays may mean that deadlines are missed. Plans submitted electronically will be processed more swiftly and in addition, AbraxysGlobal Limited and Informa Markets are committed to sustainable practices wherever practical. With this in mind, we aim to avoid and discourage printing of documents unless absolutely necessary. For postal submissions, please use:

AbraxysGlobal Limited
Barley Mow Centre
Barley Mow Passage
W4 4PH
United Kingdom
Tel.: +44 (0) 208 747 2045

IMPORTANT: Please make sure you have received your stand approval from AbraxysGlobal Limited before the 9th October 2020 in the case of single-storey stands.

For all information got to Exhibitor Manual and see > Space only information

GES Design & Build

Tel.: +31 (0)20 760 39 97

E-mail: [email protected]


The most efficient way to increase your ROI at the show!

Business Matchmaking is an online portal open to visitors and exhibitors, this service allows both parties to pre-arrange mutually beneficial meetings onsite during the event with the aim of doing business. You can arrange these meetings either at your booth or at our dedicated onsite meeting area.

This service is free to use and enables our exhibitors to be matched with relevant visitors - depending on what you are looking for. Access Business Matchmaking here!

Find full details about this service in the exhibitor manual (Order forms > Business Matchmaking).

For any questions, please contact our dedicated Matchmaking team via: [email protected].

The Fi Europe Innovation Awards celebrate companies and organisations breaking new ground in the Food & Beverage industry. With the support of leading Food & Beverage associations and media partners, the Fi Innovation Awards have become the most prestigious award in the Food & Beverage industry. Achievements in various categories will be assessed by an esteemed jury of industry professionals.

The winners will be announced at the Awards Ceremony on Wednesday, 2nd December 2020 at Fi Europe co-located with Hi Europe trade show in Frankfurt, Germany.

Discover all categories here

Please submit your entry for the awards here. All entries can be submitted free of charge.

Our exhibitor marketing program through our partner, Feathr, allows you to easily promote your participation at Fi Europe co-located with Hi Europe and invite your customers to visit your booth. Create email signature banners, email invitations, landing pages and much much more - a great and easy-to-use marketing tool to ensure your clients know about your presence at the show!

You will receive login to your Feathr account 3 months prior to the event. 

Drive traffic to your booth, introduce your new products and innovations, increase brand awareness, be the market leader, or generate new leads. We have you covered with our wide range of opportunities.

Invite your client to your booth at Fi Europe co-located with Hi Europe through personalized banners, email invitations, landing pages and much more.

You will receive login to your Feathr account 3 months prior to the event. 

As part of the stand contract, exhibitors have a software package that gives them total control over their onsite sales lead management process.

With the Visit Connect tool you can verify, rate, prioritise, monitor and respond to leads immediately. You can assess the event as it unfolds and measure performance against your targets.

The app (available on iOS and Android) allows you to scan a visitor badge, retrieve contact data, add notes, answer pre-set question, set follow-up instructions, add voice memos, photos and contact the lead directly from your mobile device or via the downloadable report. Additional handheld scanners are available on request to exhibitors not wishing to use their mobile devices. Please note: when using a handheld scanner, features are limited and exhibitors will need to return their scanner to the Visit™ by GES exhibitor service desk after each show day to allow their scanned data to be uploaded.

The Visit Connect online portal gives you a complete overview of all devices activated for the event. This portal gives real-time information* on the performance of your onsite sales team and allows you to respond to leads remotely. The portal will stay active after the event, allowing you to download all collected data for efficient post-show follow-up.

Go to exhibitor manual

Travel & Stay

Fi Europe co-located with Hi Europe has selected a wide range of hotels and residences with hotel services located in Frankfurt and in close proximity to the exhibition hall.

B Network has been appointed as the official travel and accommodation company for Fi Europe co-located with Hi Europe 2020, offering a wide variety of services to attendees at special rates.

Book now