Visitor FAQ

Event Registration & Access

The pre-registration of event is free of charge. You can register for free here.

Once registered to the event you will receive an email from [email protected] from 23 August with your login link. Please check your spam folder in case you have not yet received the Email. You can also access the event here, type in your registered email and use the forgot password option. A new link will be sent to your registered email from [email protected]

You can find all the information you need about using the platform, networking, watching content sessions etc here

Content Sessions

The content will take place across the 2 weeks of the event. The content will be divided between on-demand content and live content. You can view all the content in the agenda.

After the live time, shown in the agenda. All of the content will then be available on-demand, for the duration of the rest of the event.


As this is a global event the platform will open all day to browse, send meeting invites, consume content. We advice you to make your calendar available for your personal time zone, so people know when to request meetings with you.

Yes, from MY EVENT you can export all your meetings as an .ics file to add to your calendar app or as a PDF file.

You can find the full range of packages and options here. To speak to us directly please fill out this form, and a member of the sales team will get back to you to discuss the options.


Connections and meetings are a core element of a successful event experience.

1. Connect, chat & video call with Attendees Browse the attendee list, and use the filters to quickly find the most relevant attendees for you and your company. You can send connection requests and chat instantly. Once the connection request is accepted you will be able to video call through the platform outside of meeting times!

2. Incoming Requests Visitors can reach out to you directly to connect. They will be able to send your company or your team members meeting requests. All meetings incl their status can be viewed in your Exhibitor Center under ""Meetings"". Please note we strongly advise you to not just wait for incoming requests but be proactive towards visitors.

3. Suggested Matches Our matchmaking engine uses the information you have entered on your profile when registered and makes suggestions of attendees that might be relevant to you. You can find these suggestions at the top of the attendee list.

4. Other Networking Opportunities Participate in the extensive content programme during the event where you can chat to other attendees and pose questions to the speakers Note: Some exhibitor packages also include additional support in finding you the right attendees! See here for more information

All meetings are on a 1-to-1 basis. If you chat with someone and have a video call, you can add a colleague into this meeting.

Yes, if the attendee isn't a meeting partner you wish to connect with you should reject the meeting request. We advice you to either accept or decline all meeting and contact requests.

The Attendee List will go live on 13 June. You can view the attendee list from your dashboard. From this point, you will be able to contact attendees and arrange meetings either online or in-person event.

The online event will run Mon-Fri from 06:00-22:00 GMT +7. You do not need to be available for the whole duration, this is to cater for the various time zones of attendees. Please make sure to update your agenda with the times that you are available.

Accessing the Online Platform

Step1: You will receive an email from [email protected] with your username and activation link to enter the Fi Asia Online Event Platform*

Step 2: Once you’ve clicked on the activation link, you will be asked to create your password

Step 3: Log in and start enjoying the platform!

Please contact our Fi Asia conscious team during 09.00 – 18.00 hrs. (GMT+7), and we will be happy to help. You can reach Ms. Sujjarluck
through e- mail: [email protected]

My Profile

Once you login to your profile, you’ll be able to add information to your profile. Your name, company and job title will be included automatically from your registration. You can also upload a personal profile picture. We highly recommend choosing the product categories you’re interested in for the virtual event, to allow for effective networking.

My Profile

Once logged in, you can access your badge via the desktop or mobile app. On the desktop you can find it under Profile and in the mobile app you can find it on the home screen. 

Please note that the Print badge functionality is only available for the in-person event.

Messaging & Meetings

If you would like to message, you can either click on their company profile, product page or click on the messages at their contact
card to see the messaging option.

To send a meeting invite, you can either click on their profile, or click on the calendar icon on their contact card to pre-schedule a meeting.

You can send an unlimited number of meeting requests.

Go to My Profile tab and then My Meetings, and within this tab you will be able to see the status of all your meetings.

Platform Features

Yes! All webinars are available to all registrants via our virtual event platform. For any content taking place on-site, this will be captured and made available after the in-person event via the online platform. You can take a look at all agenda on offer via the ‘Agenda’ tab.


Yes, you will be able to see who has viewed your profile on your dashboard.